Refund/Return Policy

Shakara Hair – Return & Refund Policy

At Shakara Hair, your satisfaction is our priority. Please read our policy carefully before making a purchase.

You have 14 days from the day you receive your order to request a return.
To be eligible for a return, products must be:
- Unused and unworn
- In their original packaging, with tags intact
- Free from alterations, lace cuts, installation, or styling
- Free from odors, makeup, or damage caused by the customer

We cannot accept returns or refunds for:

Contact us within 14 days of receiving your order:
📧 shakarahairbyyv28@gmail.com
Provide:
- Order number
- Reason for return
- Clear photos or videos of the product
All returns must be approved before sending items back.
Once approved, we will provide a return shipping label and instructions.

Note: Items sent without approval will not be accepted.

Customers are responsible for return shipping costs, unless the error was on our side.
We recommend using a trackable shipping service. Shakara Hair is not responsible for lost return packages.
Original shipping fees are non-refundable.

If your order arrives damaged or incorrect:

Once verified, we will offer a replacement or refund.

Once returned items are received and inspected, we will notify you if your refund is approved.
Approved refunds are processed to your original payment method within 5–10 business days.
It may take additional time for your bank or card issuer to process the refund.

To exchange a product, please return the original item following the process above.
Once the return is approved, place a new order for the replacement item.

By placing an order with Shakara Hair, you agree to this policy.
We reserve the right to update this policy at any time without prior notice.